Our Services

Five practices. One integrated approach to public life.

Mediation, consulting, policy, community and advocacy — woven together by three decades of experience across courtrooms, parliaments and city halls.

Mediation & Conflict Resolution Business Consulting & Training Policy Analysis Community Development Advocacy & Building Coalitions

01 / 05

Mediation & Conflict Resolution

Government, intercultural/international and employment mediation — including the management and facilitation of multi-party disputes.

Specialization in Government, Intercultural / International and Employment mediation, and Managing & Facilitating Multi-Party Disputes
Court mediation services in the Washington State Court systems since 2001
Professional mediation at the King County Dispute Resolution Center (DRC), Seattle
Conflict resolution and negotiation techniques
Excellent management, problem-solving and consensus-building skills
Facilitate conversations and discussions across stakeholders
Contract negotiation and agreements — securing agreeable amendments for all parties
Work with commissions, business environments, culturally diverse groups and the community at large
Review, analyze, modify and monitor the implementation of ordinances with City Officials, departments, community and service providers — increasing accountability and efficiency of public services

02 / 05

Business Consulting & Training

Strategy, operations, staffing and stakeholder management for institutions, commissions and government entities.

Organize and manage staffing for members and teams
Develop strategies and operational plans while strengthening relations with community, officials and government
Build initiatives and implement external-affairs and public-relations strategies
Develop and review joint strategies and best-practice discussions for successful implementation
Review contracts and facilitate meetings; provide budget and project-progress reports to measure efficiency and effectiveness
Respond to Federal and State policies and comply with guidelines and regulations
Manage all communications and program reporting — monthly, quarterly and annual performance reports
Facilitate contractual negotiations, discussions and multi-party meetings
Organize public and funding-agency presentations; coordinate project staff training including safety
Coordinate public meetings; provide collateral reflecting project goals; evaluate residents' complaints and grievance systems
Provide training for governmental institutes and commissions: leadership, planning, innovation, decision-making, problem-solving, team building and mediation

03 / 05

Policy Analysis

Advancing accountability, transparency and the rule of law through ordinance work and policy advocacy.

Lead efforts to pass ordinances and influence policy discussions
Represent clients before the City Council and Public Officials in public hearings to convey constituent interests
Successful passage of multiple city ordinances and endorsement of advocates
Assist in resolving racial tensions in employment, housing and public accommodations
Monitor, evaluate and implement City programs across education, homelessness, disability and public safety
Hold public hearings related to community programs
Conduct research and analysis for best practices
Establish relationships with community advocates, City Officials and media for targeted collaborations
Implement health programs in underrepresented immigrant and refugee communities

04 / 05

Community Development

Coalition building with government officials, leaders and community advocates to address discrimination and ensure compliance with State and City law.

Build partnerships with government officials, leaders and community advocates to address discrimination and compliance with State and City ordinances
Establish strategic relationships with key stakeholders for constructive collaboration
Convey the interests of constituents to public officials and City Council
Key participant in nationwide conferences to negotiate City policies, processes and community issues
Assist in resolving racial tensions across employment, housing and public accommodations
Monitor, evaluate and implement City programs in education, homelessness, disability and public safety
Establish relationships with community advocates, City Officials and media for targeted collaborations
Work with programs in underrepresented immigrant and refugee communities

05 / 05

Advocacy & Building Coalitions

Stakeholder coalitions, performance monitoring and political insight on programs across the US and the MENA region.

Build a strong stakeholder group around program themes while supporting program-strategy and business-development implementation
Develop strategies and operational plans for external affairs — strengthening relationships with officials, government and legislative bodies
Advocate to advance policy discussions on accountability, transparency and respect for the rule of law
Lead high-performing teams with transparency, clear objectives, role clarity and effective use of resources
Provide expertise, political insight and technical leadership on programs
Provide financial-management analysis
Conduct needs assessments, context analysis and program design
Monitoring & Evaluation: track outputs and outcomes using KPIs; evaluate performance and management; assess and manage risk